Privacy Policy for Aurox

Effective Date: October 9, 2025

This Privacy Policy describes how Aurox ("the Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.aurox.org.in or otherwise communicate with us.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Information You Provide Directly

You directly provide us with personal information when you purchase products, register an account, subscribe to our newsletter, or contact us. This may include:

• Contact Information: Name, billing address, shipping address, email address, and telephone number.

• Order Information: Details related to your purchase, including product names, quantity, and payment verification data (though actual payment details are handled by secure third-party processors like Shopify Payments, PayPal, etc.).

• Account Information: Username, password, purchase history, and preference information.

• Communications: Information you provide when you communicate with us (e.g., customer service inquiries).

B. Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and your interaction with the Site. This information is necessary for us to run the Site effectively and to perform analytics.

• Device Information: IP address, browser type, operating system, and unique device identifiers.

• Usage Information: Pages or products you view, links you click, referral source, and time stamps.

• Cookies and Tracking: Information collected via cookies, pixel tags, and similar technologies (see Section 5).

2. How We Use Your Personal Information

We use the information we collect for the following purposes:

1. Fulfilling Orders and Services: To process your transactions, ship your orders, and provide customer support (e.g., processing returns, sending receipts).

2. Marketing and Promotional Communications: To send you promotional emails, advertisements, and personalized offers about Aurox products, provided you have opted in or we have a legitimate interest to do so.

3. Security and Fraud Prevention: To screen for potential risk and fraud, and to secure our digital services.

4. Improving Our Site and Services: To analyze how customers browse and interact with Aurox so we can improve our product offerings, website functionality, and marketing strategies.

5. Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

3. Sharing Your Personal Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with partners who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing, and customer service.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

• Legal Compliance: We may disclose your information to comply with any court order, law, or legal process, including responding to any government or regulatory request.

• Marketing Partners: We share limited information (like email address) with advertising partners (e.g., Facebook, Google) to market our products on their platforms.

4. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request that we correct any inaccurate personal information we hold about you.

• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., maintaining transaction records).

• Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email you receive from us.

5. Cookies and Tracking Technologies

A cookie is a small amount of data that is downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies.

• Functional Cookies: Used to remember your preferences (like your cart contents) and provide basic site functionality.

• Performance Cookies: Used to measure the performance of our website and improve your browsing experience.

• Advertising Cookies: Used to collect information about your browsing habits to make advertising more relevant to you and your interests.

You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

6. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Effective Date" at the top.

8. Contact Us

If you have questions about our privacy practices, or if you would like to exercise any of your rights, please contact us by email or mail:

Aurox Email: info@aurox.org.in