Shipping Policy for Aurox

Effective Date: October 9, 2025

Thank you for visiting and shopping at Aurox. The following information details our shipping and delivery practices.

1. Shipment Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• High-Volume Periods: During peak sale periods or holidays, processing times may occasionally be extended. We will notify you via the website or email if we anticipate a significant delay in processing your order.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time (After Processing)	Cost
Standard Shipping	5-8 business days	Calculated at Checkout (May be free over a certain amount)
Express Shipping	2-4 business days	Calculated at Checkout

• Delivery Delays: Delivery delays can occasionally occur. The estimated delivery timeframes are based on typical performance and are not guaranteed.

3. Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours of receiving the email. You can use this number on the carrier's website to monitor the progress of your delivery.

4. International Shipping

We currently offer shipping to a selection of international countries. The list of available countries is displayed during the checkout process.

• Customs, Duties, and Taxes: Aurox is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• Inspection: International shipments may be subject to customs inspection, which can cause delays beyond original delivery estimates.

5. Damages, Loss, or Theft

Aurox is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

• If your package tracking shows "delivered" but you have not received it (theft/loss), please contact the carrier and your local authorities immediately. We will assist you by providing all necessary shipping details.

6. Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout. If a package is returned to us due to an incorrect or undeliverable address provided by you, we will contact you to arrange for re-shipment. You may be responsible for the additional re-shipping costs.

7. Contact Information

For any questions about the status of your order or this policy, please contact us at:

Aurox Email: Info@aurox.com